Upstream Infrastructure Provider Interruption

Our upstream infrastructure provider has confirmed that the denial-of-service attack has been mitigated, and services have stabilized. They will continue to monitor the situation closely. All hosted Web Pro+ Lite and Web Pro+ instances are now operating normally.

If you switched to the desktop application during the incident, you may return to the web platform at your convenience. There is no immediate need to switch, as the desktop application will continue to operate normally.

For a smooth transition, we recommend switching back only when you are flat and outside an active trading session. Once you have confirmed that your web instance is running correctly, please fully close the desktop application to prevent both instances from running simultaneously.

Thank you for your patience while we worked through this incident.

Provider mitigation is active and connectivity has stabilized. Brief residual disconnections remain possible while mitigation stays in place. If a connection shows as disconnected, please try restarting the VM from our website. No changes to your settings or accounts are required. We are monitoring and will confirm once the provider declares the event closed.

Our upstream infrastructure provider is responding to a denial-of-service attack against their Chicago datacenter, which disrupted network connectivity for hosted instances. Mitigation is being applied at the provider level. Customers who need to trade immediately can temporarily use the desktop app, which runs locally and is unaffected.